Guest Services Representative Job Description REPORTS TO Campground ManagerPOSITION SUMMARY Responsible for guest registration, front desk, and store procedures while delivering great guest service. Job will run from April-OctoberSPECIFIC DUTIES Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful. Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag. Handle all guest issues with respect by listening and acknowledging their concern.Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds. Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment. Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities. Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs. This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.EXPECTED RESULTS All guests are greeted immediately with friendly, helpful and professional guest service delivery. Demonstration of a positive attitude with guests, management, team members, and vendors. Careful and accurate money handling. Promotion of this KOA and entire KOA system. Well-groomed appearance and appropriate, clean KOA uniform and nametag.Attention to detail when taking reservations and/or registering guests.JOB QUALIFICATIONSHear and speak the English language fluentlyKnowledge of computer and cash register operation Ability to work nights, weekends, and holidaysExcellent customer services skillsAbility to maintain confidentialityPHYSICAL REQUIREMENTSMust be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularlyMove, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistanceAbility to respond to telephone calls, hear issues, give direction while viewing computer screensLong periods of standing (80%)Ability to bend, stoop, kneel, crouch, and climbRequires the use of hands/fingers to handle or feelKCN performs criminal background checks for all employees. Active employment is conditional on a favorable background check and company executive discretion.
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